1. PERSONAL INFORMATION
MSC Group may collect personal information in the course of providing our products and services in order to comply with our legal obligations such as the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
The nature of personal information that MSC may collect and retain about you include:
- Name (current and any previous);
- Contact Details;
- Date of Birth;
- Tax File Number;
- Residency Status;
- Bank Account Details;
- Financial Information;
- Credit Information; and
- General Correspondence.
Generally, we will not collect sensitive information about you (such as your race, political beliefs or religion). With your consent, we may collect information about your health or other personal information to provide you with a product or service (such as insurance) or for applications in respect to financial hardship.
We may collect information directly from you or from a third party (with your consent), for example from:
- Your financial adviser or authorised representative;
- Your solicitor or power of attorney;
- A credit reporting body or agency;
- Corporate clients for which you are associated; and
- Service providers engaged by MSC Group – such as fund managers, custodians, registry providers and fund administrators.
When you visit our website or websites associated with MSC Group products and services, we may record information in relation to your visit for statistical purposes. This information will be collected as aggregated data and the user will remain anonymous. We do not attempt to identify users of our websites except where we specifically ask for your personal information, which includes online banking and online services provided to our business partners.
MSC Group holds personal information in secure computer storage facilities (both in-house and at our service providers); on paper-based files; as well as in other formats. Computer storage facilities may include servers located outside of Australia. We are committed to undertaking all reasonable steps to protect your information from loss and unauthorised access, destruction, use, modification or disclosure. MSC Group utilises a range of technical security measures such as secure authentication, password controls, encryption, firewalls and anti-virus technology to prevent unauthorised access to your information.
3. USE OF PERSONAL INFORMATION
MSC Group may collect, hold, use or disclose your personal information in order to:
- Provide you with financial products and services;
- Assist you with your queries or concerns;
- Perform our necessary business functions (such as internal audit investigations, performance reporting, research, product development and planning); or
- Perform our contracted role in situations where MSC Group is an agent for another product issuer or service provider.
We may also collect, hold, use or disclose your personal information to:
- Consider any concern or complaint that you raise against MSC Group and/or to manage any legal action between you and MSC Group;
- Prevent or investigate any actual or suspected fraud, unlawful activity or misconduct;
- Identify you or establish your tax status under any Australian or foreign legislation; or
- Comply with any relevant laws, regulations, codes of practice and court orders.
Personal information collected about you may be used by companies associated with MSC Group, but only if this is necessary in order for us to provide you with our products or services.
MSC Group may use your personal information that we have collected about you to identify a product or service that may be of interest to you. If at any time you no longer wish to be notified about other MSC Group products or services please notify us.
In some circumstances your information may be disclosed to entities associated with or contracted by MSC Group. Examples include:
- Mailing houses and printing companies;
- Investment managers;
- Registry providers;
- Fund administrators;
- Auditors and solicitors;
- Insurance providers and brokers; and
- Other consultants.
Where we disclose your information to our service providers, we will take steps to ensure that they are authorised to only use personal information in order to perform the functions required or contracted by MSC Group.
Depending on the nature of the product or service that we are providing, we may disclose your personal information to your nominated representatives (e.g. your financial adviser) and their respective service providers.
In the event MSC Group is replaced as product or service provider we may disclose your personal information to the replacing entity.
We may also disclose your personal information to law enforcement agencies, courts or government agencies where required to comply with specific legal requirements.
MSC Group will never sell, rent or trade personal information to, or with, third parties. MSC Group does not and is not likely to store personal information with overseas recipients.
5. ACCESS OR CORRECTION
You may contact MSC Group to request access to the personal information we hold about you at any time. You may also ask us to correct information about you that you may believe is inaccurate, incomplete or out of date.
We will take all reasonable steps to amend your personal information held by MSC Group.
If you have a complaint related to how MSC Group has managed your personal information, please contact us using the contact information below. We may ask you to place your concerns in writing in order for us to fully understand and investigate the issues you have raised. We will make every effort to resolve your issue within a reasonable time of us being notified.
If a complaint remains unresolved, you may access our external dispute resolution service:
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001
Ph. 1800 931 678
Or you may apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined.
Privacy hotline: 1300 363 992
6. FURTHER INFORMATION
MSC Group Australia Pty Ltd
Level 2, 120 Collins Street
Melbourne VIC 3000
Ph. 1300 798 790 or +61 3 9639 9000