INTRODUCTION
This Financial Services Guide (FSG) is issued by Melbourne Securities Corporation Limited ACN 160 326 545 (MSC Trustees) on 27 April 2023.
MSC Trustees is licensed by the Australian Securities & Investments Commission (ASIC) to offer financial services under Australian Financial Services Licence No. 428289 (AFSL).
The purpose of the FSG is to provide information to assist you in deciding whether to use any of the financial services we offer.
This FSG provides information about:
- our range of financial services;
- our remuneration;
- complaints procedures; and
- our contact details.
MSC TRUSTEES SERVICES
MSC Trustees is a professional trustee firm. Our services include fund trusteeship, responsible entity services, corporate director services, debenture trusteeship, security trusteeship and escrow agency. We partner with Australian and foreign fund managers, fintech and financial services companies to provide services relating to trusteeship, custody and regulatory compliance oversight.
MSC Trustees is authorised under its AFSL to operate registered managed investment schemes and both retail and wholesale corporate collective investment vehicles holding the following kinds of property (including any incidental property):
- derivatives;
- direct real property;
- financial assets; and
- mortgages
The AFSL authorises MSC Trustees to issue a range of financial products, including:
- derivatives;
- interests in managed investment schemes; and
- securities.
Under our AFSL, we are authorised to provide general financial product advice about and deal in a range of financial products, including:
- deposit & payment products;
- derivatives;
- foreign exchange contracts;
- general insurance contracts;
- debentures, stocks or bonds issued or proposed to be issued by a government;
- interests in managed investment schemes including IDPS;
- retirement savings accounts;
- securities; and
- superannuation.
MSC Trustees appoints third party fund managers.
REMUNERATION
The remuneration of MSC Trustees in its capacity as trustee is governed by the constitution or trust deed and disclosed in the associated disclosure documentation (product disclosure statement or information memorandum) relevant to individual schemes or financial products.
MSC Trustees remuneration in regard to any appointment of authorised representatives will be contractually documented by a corporate authorised representative agreement governing the appointment.
MSC does not provide general advice outside of its role as professional trustee or related services and does not receive any fees, commissions, charges or other benefits specifically for such advice.
COMPLAINTS
If you have a complaint about MSC Trustees, or any of the services it provides, or any product or service provided by an officeholder or staff member of MSC Trustees, including products operated by MSC Trustees that are acquired through a platform, or that of its agent or product manager, then please notify our office at your earliest opportunity by contacting:
Complaints Manager
Melbourne Securities Corporation Limited
Address: Level 2, 395 Collins Street
Melbourne VIC 3000, Australia
Phone: 1300 798 790 or +61 3 9050 2000
Email: complaints@msc.group
The Complaints Manager is obliged to report all complaints to the MSC Trustees Board of Directors. The MSC Trustees Board of Directors is comprised of a majority of independent directors and is obligated to report any reportable situations directly to ASIC.
Notwithstanding, should you feel that your complaint has not been adequately handled to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA), of which MSC Trustees is a member (No. 31446).
Australian Financial Complaints Authority
Website: www.afca.org.au
Telephone: 1800 931 678
Email: info@afca.org.au
In writing to: Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
The ASIC website contains information on complaints about companies and individuals and describe the different types of complaints handled by ASIC. To obtain further information you can access the ASIC information resources through the details below.
Australian Securities and Investments Commission
Website: www.asic.gov.au
Email: infoline@asic.gov.au
Phone: 1300 300 630
COMPENSATION AND INSURANCE ARRANGEMENTS
MSC Trustees has professional indemnity insurance in place that satisfies the requirements for compensation arrangements under s912B of the Corporations Act 2001 (Cth). The insurance covers claims in relation to the conduct of current and former employees and representatives who no longer work for us (but who did at the time of the relevant conduct).
CONTACT MSC TRUSTEES
Melbourne Securities Corporation Limited
ACN: 160 326 545
ABN: 57 160 326 545
AFSL: 428289
Phone:
1300 798 790 (Australia)
+61 3 9050 2000 (International)
Address:
Level 2, 395 Collins Street
Melbourne VIC 3000, Australia
Email:
Website: