INTRODUCTION

This Financial Services Guide (FSG) is issued by Melbourne Securities Corporation Limited ACN 160 326 545 (MSC).

The FSG is intended to provide information to assist you in deciding whether to use any of the financial services we offer.

MSC is licensed by the Australian Securities & Investments Commission (ASIC) to offer financial services under Australian Financial Services Licence No. 428289 (AFSL).

This FSG provides information about:

  • our range of financial services;
  • our remuneration;
  • complaints procedures; and
  • our contact details.

 

MSC SERVICES

MSC is a professional trustee firm.  Our services include fund trusteeship, responsible entity services, debenture trusteeship, security trusteeship and escrow agency.

We partner with Australian and foreign fund managers, fintech and financial services companies to provide services relating to trusteeship, custody and regulatory compliance oversight.

Under our AFSL, we are authorised to provide general financial product advice about a range of financial products, including:

  • deposit & payment products;
  • derivatives;
  • foreign exchange contracts;
  • general insurance contracts;
  • debentures, stocks or bonds issued or proposed to be issued by a government;
  • interests in managed investment schemes;
  • retirement savings accounts;
  • securities; and
  • superannuation.

 

The AFSL authorises MSC to issue a range of financial products, including:

  • derivatives;
  • interests in managed investment schemes; and
  • securities

 

MSC is also authorised under the AFSL to arrange, acquire, vary or dispose of a range of financial products, including:

  • deposit & payment products;
  • derivatives;
  • foreign exchange contracts;
  • general insurance contracts;
  • debentures, stocks or bonds issued or proposed to be issued by a government;
  • interests in managed investment schemes;
  • retirement savings accounts;
  • securities; and
  • superannuation.

 

MSC utilises third party product or fund managers.

REMUNERATION

Remuneration of MSC in its capacity as trustee is governed by the constitution document (trust deed) and disclosed in associated disclosure documentation (product disclosure statements or information memorandums) relevant to individual schemes.

MSC’s remuneration in regard to appointment of authorised representatives is contractually documented by a corporate authorised representative agreement governing the appointment.

MSC does not provide general advice outside of its role as professional trustee or related services and does not receive any fees, commissions, charges or other benefits specifically for such advice.

COMPLAINTS

If you have a complaint about MSC, or any of the services it provides, or any product or service provided by an officeholder or staff member of MSC, or that of its agent or product manager, then please notify our office at your earliest opportunity by contacting:

Complaints Manager
Melbourne Securities Corporation
Level 2, 120 Collins Street
Melbourne VIC 3000, Australia
Ph. 1300 798 790 or +61 3 9639 9000
complaints@msc.group

The Complaints Manager is obliged to report all complaints to the MSC Board of Directors as well as to the MSC Compliance Committee.  The Compliance Committee is comprised of majority independent members and is obligated to report any matters it considers material and adequately addressed by MSC directly to ASIC.

Notwithstanding, should you feel that your complaint has not been adequately handled to your satisfaction, you may report the matter to the Australian Financial Complains Authority (AFCA), of which MSC is a member (No. 31446).

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Ph. 1800 931 678
Email   info@afca.org.au

More information is available via the following websites maintained by ASIC:
www.asic.gov.au
www.moneysmart.gov.au

You can also contact ASIC directly at:
Ph. 1300 300 630
Website www.asic.gov.au/about-asic/contact-us

CONTACT MSC

Melbourne Securities Corporation Ltd
ACN       160 326 545
ABN        57 160 326 545
AFSL      428289

Phone
1300 798 790 (Australia)
+61 3 9639 9000 (International)

Email
enquiries@msc.group

Address
Level 2, 120 Collins Street
Melbourne VIC 3000, Australia

Level 10, 20 Martin Place
Sydney NSW 2000, Australia

Website
www.msc.group